Royal Caribbeans Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. The Purser, available 24 hours a day at the Pursers/Guest Relations Desk, will act as your banker, postmaster, information source, complaints desk, authority on customs and immigration and safety deposit box trustee. Please try again. Please note, the provisions of the Convention relating to the Carriage of Passengers and their luggage by sea 1974 as amended (The Athens Convention) applies to international carriage by sea if the ship is flying the flag or is registered in a state party of The Athens Convention, or the place of departure or destination is in a state party to The Athens Convention. Shore Excursions & Cruise Guided Tours | Royal Caribbean Cruises We ask that guests do not pack passports and other required documents in checked bags, as failure to show these documents may result in denial of boarding. However there is a charge in US Dollars for all medical services. In preparation for prompt departure, cruise check-in will close one hour prior to sailing. Carry fragile and valuable items with you. To view past cruises, sign in to your account and go to the 'Past cruises' tab, but bear in mind that cruises and points can take up to 10 days after a cruise ends to appear. Doing so before you arrive means the easiest boarding experience. To assist in locating areas where smoking is permitted, guests will find visible signage posted within all smoking areas and ashtrays that are provided for use. Smoking is permitted in the glass house on Deck 5, starboard, and on Deck 14, port side. Royal Caribbean has strived to ensure that all information listed in our brochures is correct at the time of printing. It's show time Although scheduled times are published for the Alaska Railroad trains, track conditions and other rail traffic may result in significant variations from the published schedule. There are several seating times for meals in the main dining room. Please note, reservations are required due to limited capacity. When is the final payment for my cruise vacation due? | Royal Caribbean Please hand-carry all valuables, medication and travel documents. There is an expansive variety with excursions for every type of traveler. WHAT ABOUT GUESTS WITH SPECIAL NEEDS AND DIETS? Heres a list of common phrases used onboard to help you navigate the linguistic waters: *Please see all applicable Terms & Conditions for Promotions, Medications including motion sickness care, Scarf or wrap to cover bare legs and shoulders inside museums and religious sites, Power adapter (without a surge protector), Eco-friendly/biodegradable sunscreen, after-sun lotion. Or, if you don't have a My Cruises account, create one now. Please ask your travel agents for further information. You can unsubscribe at any time. Take any last-minute photos. For more details about how we use your information, view our. Select "Create an Account and enter your information. Play smart, swim smart, stay safe call us Ready to book or Already booked? You must therefore ensure that you check all details of your chosen holiday with your Travel Agent or with us if booking direct, at the time of booking. The transportation of guests and baggage on Royal Caribbean ships is governed by the terms and conditions of the Cruise Ticket Contract included as part of the cruise ticket. Get on island time and unwind on some of the best beaches in the world, venture deep into the rainforests, and snorkel the most vibrant reefs on a Caribbean or Bahamas cruise getaway with the whole family. For the safety of all, guests who present a COVID-19 risk are not allowed to board. In the absence of negligence on its part, Royal Caribbean is not responsible for any loss, theft, pilferage and/or damage to a guests property, which includes items such as money, travel currency, jewellery of any kind, photographic/ electronic equipment or other personal property. They will issue you a Passenger Cruise Card, which will serve as your identification card for boarding and reboarding the ship. Unleash your inner foodie at our specialty restaurants when you save with our packages. Once you're onboard, tap on "Learn about safety at sea." Please contact us if you have already reserved your cruise and do not meet this requirement. What to know before going on your cruise from Singapore | Royal Youre on vacation relax! Once connected, tap the "Ship" icon on the top, tap "Entertain," and then tap "Shows and Movies." Individual and group space is subject to availability, minimum participation and cancellation penalties. Royal Caribbean reserves the right to ask for proof of age, revoke or otherwise restrict drinking privileges of any guest, regardless of age. Make sure to have your documents handy in your carry-on bag for easy access. Your booking is governed by Singaporean law. Royal Caribbean Singapore | General Information Booking Conditions Easily view, edit and update your travel details for your upcoming cruise. At the end of a day well spent, retire to your beautiful accommodations, including the amazing Suite Club where your exclusive amenities include private dining rooms and lounges, as well as a Solarium. For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognise that some of our guests do smoke. When you're done, just remember to stop by your assembly station - look on your SeaPass or the back of your stateroom door - for a quick check-in. We are here to help with reservations, Crown & Anchor memberships and general questions. You can decide when you would like to dine between the hours of 18:00 and 21:30 each evening, much like a regular restaurant, so reservations are recommended to be made once onboard or preferably before your cruise through our website. To view current offers, please visit www.clubroyaleoffers.comand enter your last name and Crown and Anchor Society number. Guests, who violate any alcohol policies, may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Vacation Policy. Stay connected while onboard with VOOM - the fastest internet at sea. This offers children an expedited service during first dining seating and then they are transferred to Adventure Ocean. 10 Night Alaska Interior Express Cruisetour 2B (Pre Tour) | Royal For your convenience, our ships use a cashless system SeaPass. Itinerary Overview. Sports gear, and self-defence items: Handcuffs, pepper spray, nightsticks, martial arts items, and hoverboards. Explorers (6-8 years): Call 26006 from a ship phone Alcoholic beverages seized on embarkation day will not be returned. Explore Serenade of the Seas. Electronic Documents | My Cruises Dashboard | Royal Caribbean Intl. That lets us stagger guest arrival and reduce crowds at the terminal. These bottles will be returned on the last day of the sailing to be enjoyed back home. Once onboard you can make reservations for dining and entertainment. Post Cruise Assistance WHAT DO I NEED TO DO ON THE LAST NIGHT OF THE CRUISE VACATION? Contact Us | Royal Caribbean Cruises contact us We are here to help with reservations, Crown & Anchor memberships and general questions. Let your adventure take flight our Air2Sea program makes getting to your cruise a breeze. Make a splash at the pool, but keep safety at the top of your mind, too. The 15 Night Ultimate India, Sri Lanka & Malaysia Cruise visits Singapour, Singapour; Kuala Lumpur, Malaisie; Penang, Malaisie; Hambantota, Sri Lanka; Colombo, Sri Lanka; Conchin, Inde; Goa, Inde; Abou Dabi, mirats arabes unis and Duba, mirats arabes unis. Transportation aboard the ship is provided solely by Royal Caribbean International. Businesses will generally not accept foreign currency for payment. We offer all kinds of options, so you can eat formally or casually in the open air, in a restaurant or in your stateroom any time of the night or day. The cost is US$7.95 per minute. Normally, changes in the itinerary are to protect the interest and safety of our passengers. WILL MY FRIENDS AND FAMILY BE ABLE TO CONTACT THE SHIP? We strongly recommend that you have a fully comprehensive travel insurance policy to cover any such eventualities. IS THERE WIRELESS COMPUTER ACCESS ONBOARD? Only available for guests aged between 3 to 11 years at the date of sailing. No animals are permitted onboard (with the exception of service animals for guests with special needs). You can breathe easy knowing that risks from the transmission of aerosol particles between spaces (like those from a cough) is extremely low. In addition, Royal Caribbean shall not be required to refund any amount paid by any guest who must leave the cruise vacation prematurely pursuant to the either policy, nor shall Royal Caribbean be responsible for lodging, meals, return transportation or other expenses incurred by the guest or for any consequential or punitive damages. From here, you can walk directly to the terminal. Please check your Cruise Compass for times and locations. You can make ship-to-shore calls from your stateroom, 24 hours a day. Dangerous chemicals: Including bleach, paint and other flammable liquids. Give us a hand: Practice hand hygiene by using sanitizing stations throughout the terminal. It is important that the name on your reservation be exactly as it is stated on your passport or other official proof of nationality. Get support by Phone or Email. Get to see how the staff and crew bring the Royal Caribbean experience to life with a behind the scenes tour. A per person cover charge is applicable in specialty restaurants. Whether you need a place to stay on travel days to and from port, or you just want to extend the adventure, now you can book top-rated U.S. hotels and score incredible savings up to 50% off. Weapons and drugs: Firearms, ammunition (including realistic replicas), sharp objects, including all knives and scissors, (personal grooming items such as safety razors or scissors with blades length less than 4 inches are allowed), illegal drugs/substances, and CBD oil/CBD products. Please try again later. Stay close to home on a cruise to Malaysia, discovering cultural and natural marvels in Kuala Lumpur and Penang. There are no self-laundry facilities aboard. WHAT ABOUT ADVANCED OR DELAYED SAILINGS AND CHANGES IN ITINERARY? Alcoholic beverages: On boarding day, guests may bring one (1) 750 mL bottle, per adult of drinking age, per sailing. On Oasis class, smoking is not permitted in Central Park or the Boardwalk neighbourhoods. Day 7 - Colombo, Sri Lanka. Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) Malaysian currency Day 1 - Singapore, Singapore. Royal Caribbean Singapore: Cruises and Ocean Getaways Traditional Dining (early/late dining): Dinner selection for guests who have chosen a set dinner time for the entire duration of the voyage. Each guest, or if a minor, his or her parent or guardian, shall be liable to and shall reimburse Royal Caribbean for all damage to the ship and its furnishings and equipment, or any property of the ship, caused by any wilful or negligent act or omission on the part of the guest. Homepage - Guest Terms and Conditions If you purchased an Internet package prior to boarding, here's how you get connected: We regret we cannot accept liability for any complaint or claim which is not notified entirely in accordance with this simple procedure. On the last evening of your cruise vacation, an itemized statement will be delivered to your stateroom for verification. WHAT ARE THE CONDITIONS OF MY CRUISE TICKET CONTRACT? Enquire from your airline on your entitlements in the case of lost luggage. Check out the Adventure Ocean Youth program for age-appropriate kids activities Lunch 12:00 to 14:00 Property lost or damaged should be reported to either the Pursers/Guest Relations Desk or to a designated Royal Caribbean employee prior to leaving the ship, tour vehicle or baggage claim area. Other special diets such as kosher meals, gluten free and lactose-free may be available upon request (Note: Kosher meals are pre-packed and are only available for dinner in the main restaurant). as well. Give us a call: Your stateroom phone is a great way to stay away from lines and get your questions answered. Here are a few types of suggested attire youll These requests are made to provide a comfortable cruise for everyone. Although lifeguards are on duty, adult supervision is always required for children ages 12 and younger on the pool deck. Once onboard please consult your cruise compass for details specific to your ship. An additional Charge will apply for Specialty Restaurants. 866-562-7625. All alcohol purchased during your cruise at the duty free rate will be stored by us and only delivered to your stateroom on the last night of your cruise. To view current offers, please visit www.clubroyaleoffers.com and enter your last name and Crown and Anchor Society number. WHAT HAPPENS IF I BECOME SICK ONBOARD SHIP? We have a dedicated Group Shore Excursion team that is ready to assist with your . Manage Reservation Help & FAQs | Royal Caribbean Cruises Guests release Royal Caribbean from any and all claims for loss or damage to baggage or property, or for personal injuries or death, or for loss from delay, shore excursion providers, restaurateurs, transportation providers, medical personnel or other providers of services or facilities. More information is available onboard. Day 6 - Hambantota, Sri Lanka. Wander to the postcard-perfect beaches of the South Pacific, island hopping through paradise. If a guest is in violation of this stateroom policy, a cleaning fee of US$250 will be applied to their SeaPass account and may be subject to further action pursuant to the Consequences Section of the Guest Conduct Policy. If you would like to use your onboard credit in the casino, please note that you will only receive promotional chips or slot play, which you will not be able to cash in. Blackout dates may apply. Access exclusive pre-cruise savings and products that wont be available onboard. From thrilling water slides and rock climbing walls to Broadway-style shows and gourmet dining experiences, there's never a dull moment. Bring your completed cruise documents to the cruise terminal, where one of our friendly representatives will check you in and direct you to the ship. Get to the heart of your destination with excursions for everyone. Smoking areas If you wish to recognize individual members of the crew for exceptional service you may do so at your own discretion. Gratuities: A base gratuity is charged each day of the voyage and distributed to various members of the crew that contribute to the guest experience. 3. The 10 Night Alaska Interior Express Cruisetour 2B (Pre Tour) visits Seward, Alaska; Juneau, Alaska; Skagway, Alaska; Haines, Alaska; Icy Strait Point, Alaska; Ketchikan, Alaska and Vancouver, British Columbia. Subject to our Booking Conditions Royal Caribbean International is not responsible for any injuries or losses sustained whilst guests are ashore, whether on an organised excursion or otherwise. For Transatlantic, Transpacific, Hawaii, select South American and other selected cruises/cruisetours, the infant (as of the first day of the cruise/cruisetour) must be at least 12 months old. Starboard: Right side of the ship when facing the front of the ship. The minimum drinking age for all alcoholic beverages on Royal Caribbean International ships depends on the location of the ship at the start of the cruise itinerary. hren@wallem.com MEMBER LOGIN. It is your responsibility to ensure that you and everyone travelling with you have all necessary passports, visas and all other travel documents and that these are valid and in order. At private shore-side resorts such as Labadee and Coco-Cay and when in US ports, the minimum drinking age is twenty-one (21). In Alaska, the Wilderness Express railcars are pulled behind the Alaska Railroad passenger train. This bag should include: travel documents, medications, swimsuit, coverup, change of clothes, and sunscreen. Note: An individuals age on the date of sailing determines his or her status for the entire cruise vacation. A. It is extremely difficult to try and resolve statement errors once you have disembarked. Emergency signal (7 short and 1 long horn blasts): In the event of a real emergency, seven short and one long horn blasts will sound indicating guests should proceed to their assigned muster station. Certain conditions (for example, use of tenders) may prevent guests with wheelchairs from going ashore at certain ports of call. You can complete most of your mandatory guest safety briefing right in the app. 2. Detailed instructions about clearing customs will be available on your stateroom TV. You can unsubscribe at any time. HOW DO I FIND OUT ABOUT AND PAY FOR SHORE EXCURSIONS? Please plan to get to the terminal then - not before or after - so you board smoothly. Under no circumstances does Royal Caribbeans responsibility extend beyond the ship. BOLD SAVINGS ON YOUR FAVORITE HOTELS. Please note: that dining times and seating requests cannot be guaranteed and are on a request basis. Pregnancy: Royal Caribbean International cannot accept guests who will be more than 23 weeks pregnant at any time during the cruise or CruiseTour. Day 2 - Kuala Lumpur (Port Klang), Malaysia. Royal Caribbean International, Royal Caribbean, Adventure of the Seas, Serenade of the Seas, Jewel of the Seas, Mariner of the Seas, Brilliance of the Seas*, Empress of the SeasSM, Explorer of the Seas, Voyager of the Seas, Vision of the Seas, Enchantment of the Seas, Navigator of the Seas, Radiance of the Seas, Rhapsody of the Seas, Grandeur of the Seas, Majesty of the Seas, Freedom of the Seas, Liberty of the Seas, Independence of the Seas, Oasis of the Seas, Allure of the Seas, Quantum of the Seas, Anthem of the Seas, Harmony of the Seas, Ovation of the Seas, Symphony of the SeasSM, Gold Anchor Service, Viking Crown Lounge, Crown & Anchor Society, Royal Romance, Adventure Ocean, Casino RoyaleSM, My Time Dining, My Family Time Dining, VitalitySM, Boardwalk, Central Park, The Royal Advantage, Royal PointsSM, Royal Babies, Royal Caribbean RewardsSM, Royal Tots, Save the Waves, SeaPass, royalcaribbean onlineSM, and Royal Caribbean Cruises Ltd. are all trademarks of Royal Caribbean Cruises Ltd. 2018 Royal Caribbean Cruises Ltd. All rights reserved. Dcouvrez nos itinraires de croisire et choisissez la chambre qui correspond vos attentes et votre budget parmi notre slection. The best medical care: Our high-quality onboard medical care is stronger than ever, with more doctors and nurses on each ship and state-of-the-art equipment. If you need medical assistance, please dial extension 51 from your stateroom phone to make an appointment. Practice hand hygiene: Youll find hand sanitizing stations at the entrances to all venues and in high-traffic areas, like dining rooms and elevators. Their mobile boarding passes are right on their phones. 4. Guest safety briefing: Mandatory passenger emergency information guests can start on the app and complete by checking in at their assembly station. This includes a refusal in order to meet safety requirements established by international, union or national law or those competent authorities, or where the design of the ship or port infrastructure (including terminals) and equipment makes it impossible to carry out the embarkation, disembarkation or carriage of a guest in a safe or operationally feasible manner. WHAT ARE THE GRATUITY GUIDELINES FOR CRUISES? Breakfast Open Just pack and tag your bags before placing them outside your door before midnight on the last night of your cruise vacation and well carry them off the ship for you. There are restrictions on the amount, size, weight and content of the luggage you may take on any flight. Please note: All onboard charges are in US dollars and will be billed in US dollars to your credit card then converted into your local currency. These charges are considerably higher than medical costs in your home country. Your SeaPass is your room key and is used for onboard purchases. The land portion of all cruisetours is generally performed by independent contractors. While there's a dedicated MRT station in Marina South Pier, it's still a 700m or so walk from the station to the terminal (at least it's a sheltered walkway). Plan ahead and make your show and activities reservations today using the mobile app or at our Box Office today from 11:30 am to 3:30 pm in Music Hall on deck 4. Using your onboard credits If you have questions, please feel free to dial 1950 or stop by Guest Services. These were basic items like New York strip steak and pasta bolognese that appeared on the menu every night. 2. Two-way radios/walkie-talkies are permitted. By car: Follow signs to Marina Coastal Drive. 1. To get the most enjoyment out of your visit to a port of call, we recommend you select one of our shore excursions, which have been planned by our travel experts and are recommended by the authorities for the particular ports. Watch as robots craft a custom juice creation for you at the Bionic Bar. You can check out towels at the main pool with your SeaPass. In order to make the boarding process as simple as possible, we strongly encourage you to visit RoyalCaribbean.com/onlinecheckin to check in online. With a My Cruises account, you can review your reservation, securely make advanced reservations using our Cruise Planner, compare cruise itineraries, view a personalised cruise holiday calendar, complete the Online Check-In process and more. Find your Zen with one of our Spa & Fitness Packages. Day 7 - Colombo, Sri Lanka. Voyagers (9-11 years): Call 26005 from a ship phone Preparing to Leave RCT assumes no responsibility with respect to these services (including cancellation, delay, injury and death, accommodations for guests with special needs or damage to property) even though RCT may collect monies or make bookings. In order to maintain an effective and meaningful security environment and to comply with international and national security laws, regulations, and guidelines, Royal Caribbean has established strict security procedures in the seaport terminals we utilize and onboard all our vessels. There was an error processing your request. Wear face coverings: Face masks are optional, outdoor/indoor, in your stateroom or on your balcony. Personal non US bank cheques are not accepted for purchases aboard the ship. If you are travelling with children, dont forget to pack their documents etc. Reservations for our Spa and Salon can be made before your cruise or once onboard the ship. You may also want to bring a raincoat, hiking shoes, and a travel umbrella. The shows labeled as "Reservation Required" will need to be reserved. Guests who violate any alcohol policies, (over consume, provide alcohol to people under the policy age adopted by the ship on the sailing, demonstrate irresponsible behaviour, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy.
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