To get started, you'll just need your receipt from the merchant and your American Express card statement. Travel is also generally excluded from this purchase protection benefit. Business cards are no exception. JT Genter is a freelance points, miles and credit card writer formerly of The Points Guy. AmEx Purchase Protection: What You Need to Know - NerdWallet My next chance to use these benefits came when a computer part failed about a year and a half after purchase and had a warranty of just one year. Most products bought with your American Express card are covered by Amex purchase protection. Disclaimer: Amex is an Insider advertiser. Log in to your American Express account. We have not reviewed all available products or offers. Many of the best credit cards have purchase protection. Earn 5% on Chase travel purchased through Chase Ultimate Rewards, 3% on dining and drugstores and 1.5% on all otherRead More, A good overall spending card that allows you to hold a balance on new purchases with a low introductory APR, pay no annual fee, and still earn at least 1.5% cashback on all purchases. Enjoy 0% Intro APR for 15 months from account opening on purchases and balance transfers, then a variable APR of 19.74% 28.49%. If. All financial products, shopping products and services are presented without warranty. Many times, claims examiners will ask you to submit photos of your broken item to verify its condition and American Express may request that you send your broken item to them. For a full list of what's not covered by American Express purchase protection, review your Amex card's guide to benefits. When an American Express Card Member charges a Covered Purchase with their Eligible Card, Purchase Protection can help protect their Covered Purchases for up to 90 days from the Covered Purchase date if it is stolen or accidentally damaged. Its easy to write off these policies as being too much of a hassle or, conversely, being too good to be true. Underwritten by AMEX Assurance Company. Underwritten by AMEX Assurance Company. Buyer's Assurance Protection Plan extends the original equipment manufacturer's basic warranty, the plan will not extend any additional coverage purchased from the manufacturer, retailer or any other source. Does AmEx purchase protection cover lost items? Each eligible AmEx card is covered for up to $50,000 in claims per year. Make sure to file a claim within 30 days of the incident - or as soon as reasonably possible. The Platinum also offers 90 days of return protection, up to $300 per item. Big spenders should note that the purchase protection on The Platinum Card from American Express only covers up to $10,000 per covered purchase. See if Youre Pre-Qualified, Credit Intel Financial Education Center. You can also file a purchase protection claim over the phone by calling 1-800-228-6855. Learn more. You will be asked for a copy of the receipt, your Amex purchase record and the original warranty. Coverage applies for 90 days after purchasing the item. However, this does not influence our evaluations. What Types of Homeowners Insurance Policies Are Available? This benefit applies if you made the purchase, or at least a portion of it, with your American Express card or American Express points. For a complete description of the policies of your American Express card, select your card on this page. Personal hygiene items or any devices (medical or nonmedical) that have been personally used and could be considered a health risk to others. You can choose to receive a statement credit or direct deposit into most U.S. checking and savings accounts. Card issuers strive to set their products apart from the competition by offering incentives like welcome bonuses, but sometimes the less-flashy benefits can be even more valuable. Objects such as motorized vehicles, artwork, gift cards and perishable items like perfume, food, light bulbs and batteries are all typically ineligible for purchase protection coverage. Earn 80,000 Membership Rewards Points after you spend $6,000 on purchases on the Card in your first 6 months of Card Membership. How does Amex Platinum purchase protection work? Once youve submitted the necessary supporting documents, American Express will send you an email confirmation stating your documents were received. Subject to additional terms, conditions and exclusions. Personal cards with purchase protections from AmEx include: The Platinum Card from American Express. Purchase Protection is normally not the first benefit that comes to mind when you think of your American Express card perks. Dozens of AmEx cards offer purchase protection benefits. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. Amex purchase protection lasts for 90 days from the purchase date. Please visit americanexpress.com/benefitsguide for more details. All rights reserved. Yes, cardmembers of the American Express Gold Card are covered by AmEx's purchase protection coverage. Forbes Advisor created additional star ratings so that you can see the best card for specific needs. I confess that I dont save a copy of the register receipt from every purchase I make Im just not that organized. Though the majority of cards within the American Express portfolio carry purchase protection as a perk, you wont get the same level of coverage from all credit cards. Our experts answer readers' credit card questions and write unbiased product reviews (here's how we assess credit cards). AMEX Purchase Protection Claim - Fill and Sign Printable Template Online The Amex EveryDay Preferred Credit Card from American Express is no longer available through NerdWallet. American Express purchase protection works by covering the damage or theft of eligible purchases for up to 90 days after the purchase date. Purchase Protection often covers loss, damage and theft for a short period of time, usually a few months, after purchase. To start the process, log into your AmEx account and go to the claims center page. It's important to practice financial discipline when using credit cards by paying your balances in full each month, making payments on time, and only spending what you can afford to pay back. Anything purchased for resale or commercial use. Please review. To view rates and fees for the Delta SkyMiles Reserve American Express Card please visit this page. Our partners cannot pay us to guarantee favorable reviews of their products or services. Policies are underwritten by AMEX Assurance Company. Be sure to check each cards individual purchase protection policy before making an expensive purchase on an Amex card. Check the details of your card's coverage to see if your incident is covered. Big spenders should note that the purchase protection on. Credit Card Return Protection Terms | American Express US Return Protection Learn more about the benefits Card Membership can provide. Plus, AmEx can change the coverage at any time. If your item was stolen, you may need to show American Express a copy of the police report. Many Amex cards offer purchase protection but coverage limits vary. Keep in mind that we're focusing on the rewards and perks that make these credit cards great options, not things like interest rates and late fees, which will far outweigh the value of any points or miles. It can help protect covered purchases made on your eligible card when theyre accidentally damaged, stolen, or lost, for up to 90 days from the covered purchase date. Terms, conditions and limitations apply. If an item is stolen, file a police report immediately. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Delta SkyMiles Blue American Express Card. I filed one but they ask for police report which I don't have because I didn't want to deal with police and the hassle, how can I cancel the claim ? There are more than a dozen personal cards that offer $10,000 in purchase protection coverage per item. American Express removed this perk from most of its cards effective at the start of 2020. If the merchant can not issue you a refund, you can ask American Express to reimburse you for the total cost of the . Call 1-800-243-0198 for more information. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Lyle Daly is a personal finance writer who specializes in credit cards, travel rewards programs, and banking. You can contact Assurant by phone for any questions regarding the status of your claim at 1-800-708-0807. If You have any questions about a specific item, please call us at 1-800-228-6855, if international, collect at 1-303-273-6498. Past performance is not indicative of future results. You must file a claim within 30 days of loss through this link or by calling 800-228-6855. Disclaimer: NerdWallet strives to keep its information accurate and up to date. Once American Express has all the information needed to process your claim, theyll notify you via email once a decision has been made. American Express Purchase Protection Explained Amex Delta Platinum Business Credit Card Purchase Protection Explained Hilton Honors American Express Aspire Card is no longer available through NerdWallet. Items purchased for professional or commercial use such as education, training or skills. For example, it doesn't protect against normal wear and tear or damage to an item that was purchased for play, such as sports equipment. If the item was stolen, you may need to show us a copy of the police report, or if the item was damaged, you may need to send it in to complete the claim so dont throw it out. How American Express Purchase Protection Works How can I check the status of a claim? - American Express American Express consumer cards all offer purchase protections for eligible purchases for 90 days from the date of purchase to file a claim. Services and additional costs, such as installation charges, warranties, shipping, handling and memberships. Your financial situation is unique and the products and services we review may not be right for your circumstances. By clicking Sign up, you agree to receive marketing emails from Insider How Much Does Home Ownership Really Cost? Terms, Conditions and Limitations Apply. The coverage is limited up to $1,000 per occurrence, up to $50,000 per Card Member account per calendar year. The material made available for you on this website, Send Money & Split Purchases: Venmo and PayPal, Interested in Amex? Products covered by an unconditional satisfaction guarantee. Please try again later. American Express cards offer a valuable, complimentary perk that can keep your new purchases safe. That proof of loss depends on the circumstances. For return protection, you have to file a claim within 90 days of your original purchase. But with premium Amex cards, the limit is up to $10,000 per claim with the same $50,000 annual limit. AmEx purchase protection generally covers theft, loss and damage to eligible items within 90 days of purchase. You can also mail them at: Purchase Protection Claims Unit, PO Box 981553 El Paso TX 79998- 9920. At the time of writing, The Platinum Card from American Express holders are covered for up to 90 days from the date of a covered purchase of an eligible item. The information for the Amex Green Card has been collected independently by The Points Guy. In some cases, we receive a commission from our partners; however, our opinions are our own. Your, Some cards have return protection as an included benefit, and using this perk is especially easy with, This is a valuable benefit to keep in mind with any holiday shopping you plan to do. This information may be different than what you see when you visit a financial institution, service provider or specific products site. He writes for The Ascent and The Motley Fool, and his work has appeared in USA Today and Yahoo! only covers up to $10,000 per covered purchase. Delta SkyMiles Reserve Business American Express Card. Cate Langs, Member. On the Amex Platinum, purchases of up to $10,000 per incident are protected against damage, loss or theft for up to 90 days. American Express makes it easy - you can file your claim online or by giving us a call at 1-800-322-1277; if international, call collect at 1-303-273-6498. 4 0 obj Credit Intel - Financial Education Center. Access your favorite topics in a personalized feed while you're on the go. For rates and fees for the American Express Cash Magnet Card, click here, For rates and fees for the American Express Gold Card, click here, For rates and fees for the American Express Green Card, click here, For rates and fees for the Amex EveryDay Credit Card from American Express, click here, For rates and fees for the Amex EveryDay Preferred Credit Card, click here, For rates and fees for the Blue Cash Everyday Card from American Express, click here, For rates and fees for the Blue Cash Preferred Card from American Express, click here, For rates and fees for the Blue from American Express, click here, For rates and fees for the Delta SkyMiles Blue American Express Card, click here, For rates and fees for the Delta SkyMiles Gold American Express Card, click here, For rates and fees for the Delta SkyMiles Platinum American Express Card, click here, For rates and fees for the Delta SkyMiles Reserve American Express Card, click here, For rates and fees for the Hilton Honors American Express Aspire Card, click here, For rates and fees for the Hilton Honors American Express Card, click here, For rates and fees for the Marriott Bonvoy Brilliant American Express Card, click here, For rates and fees for the The Platinum Card from American Express, click here. Simply losing or misplacing the purchase (although the policies for the Delta Reserve, Delta Reserve Business, Hilton Aspire and all consumer versions of the Amex Platinum Card do cover lost or misplaced items). From porch pirates to Murphy's law, a lot can go awry between the time you buy an item and make use of that purchase. If an eligible item is lost, accidentally broken, or stolen within 90 days of the purchase date, Amex may reimburse its value. Purchase Protection can cover the cost of lifes uh-oh moments, so you can be more confident when buying with your Eligible Card. Negotiable instruments, such as stamps and travelers' checks. Be ready to provide an itemized online receipt or original store receipt of the item as you will need it to receive claim consideration. Remember you need to provide a copy of the purchase receipt and file a Notice of Claim within 30 days of the loss or damage. 1. Indirect or direct damage to an item or property resulting from a covered event. See if Youre Pre-Qualified, Credit Intel Financial Education Center. There is a list of exclusions, which mostly consists of things you wouldn't expect a store to take back like perishables, consumables, media (books, CDs, software), healthcare items, seasonal goods, and gift cards. Sound too good to be true? To provide notice you can call Amex at the following phone number: 1-800-322-1277 or, if from overseas, by calling collect 1-303-273- 6498. How to File a Purchase Protection Claim with the Amex Delta Platinum Business Credit Card Call the Benefit Administrator within 30 days of the incident at 1-800-228-6855 or the number in your card's benefits guide. This depends on the circumstances of the loss. Motorized vehicles, their parts and accessories as well as those parts and accessories intended for use with the motorized vehicles. Related: The best credit cards with price protection. Permanent household items such as carpet, flooring, air conditioners and refrigerators. }lO861|<>?] _$QH:V^Y$6,Da1h(IAY# $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. If successful, you will get a follow-up email letting you know the details of the outcome and instructions on how to replace, repair or get reimbursement for the lost or damaged item. It also doesn't cover events that occurred because the item wasn't reasonably safeguarded. Furthermore, there are only two American Express business cards that include purchase protection benefits* for lost items, which are also the Delta SkyMiles Reserve Business American Express Card and The Business Platinum Card from American Express. First, you have to have the right card. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Marriott Bonvoy Business American Express Card, Southwest unveils stunning new Hawaii-themed aircraft, How to redeem Chase Ultimate Rewards points for maximum value, IHG Rewards Premier Business card review: The annual fee is justified. Finance. Everything you need to know about Amex purchase protection Our editor's ratings analyze fees, bonuses, rewards, and benefits to highlight the simplest and most valuable credit cards available. Click "File a Claim," then provide the required information. Everything you need to know about American Express purchase protection For most people, the purchase protection benefit offered by some credit cards flies under the radar. Let's take a look at the current coverage on, holders are covered for up to 90 days from the date of a covered purchase of an eligible item. Items damaged by natural disasters are subject to different terms and limits notated in each cards terms and conditions. American Express | Membership Rewards - American Express Purchase Protection - I had a claim last year where the damage was sustained on the 89th/90th day. In the event of theft, you must also include a copy of a police report. Other business cards only offer coverage for damaged or stolen items on purchase protection claims. Do all Amex cards offer purchase protection? In contrast, more than a dozen personal American Express cards include loss as a qualified purchase protection reason in their benefits. Pre-qualified offers are not binding. Items purchased for resale, professional or commercial use. After logging in, click "File a Claim." Go through the online claim process and provide the required information. If there is a chance that an item might get broken or stolen, make sure that it is charged to your eligible American Express card. Eligible American Express cardholders can get reimbursed up to $1,000 or $10,000 per item (depending on the card) and up to $50,000 per cardholder. If you have multiple American Express cards with varying coverage limits, make sure that your large purchases are made on your cards with the largest coverage limits. As with any insurance or coverage product, AmEx purchase protection comes with limitations and exclusions. %PDF-1.5 If that item is lost, stolen or damaged within the first 90 days, file a Notice of Claim within 30 days to start the claims process. Many other issuers offer some form of damage against loss or theft for eligible items purchased with the card. Check your benefits guide for complete details. You also may be asked to return the item to Amex in the event it cant be repaired or to provide proof of loss via a repair estimate form or photographs showing the item's current condition. Coverage limits apply. The Hilton Honors American Express Business Card. Earn 70,000 Bonus Miles after spending $5,000 in purchases on your new Card in your first 3 months of Card Membership. You can do so online or by calling Amex at 1-800-322-1277. Welcome to the American Express Claim Document Upload Site For Products Underwritten by AMEX Assurance Company To get started, please complete the fields below. When evaluating offers, please review the financial institutions Terms and Conditions. Delta SkyMiles Reserve Business American Express Card. This benefit offers cardholders compensation when a store will not accept an eligible item for return within 90 days of purchase. Consider using a card like The Platinum Card from American Express. Delta SkyMiles Gold Business American Express Card. Learn more: The best credit cards for travel insurance benefits. Terms apply. All consumer American Express cards offer purchase protection for eligible purchases. Other categories excluded are animals, living plants, rare stamps, coins, negotiable instruments such as travelers checks, objects rented, leased or borrowed, anything purchased for resale or commercial use, permanent household items such as carpet, flooring, air conditioners and refrigerators, as well as medical or dental equipment or devices. Fortunately, in many places, you dont need to go down to the local police precinct as many cities have an online portal to submit reports for incidents like theft, lost property or damage to property. The most common coverage amount is $1,000 per covered incident, but some premium American Express cards cover purchases. Additional Information. To be eligible, you must pay for the entire cost of the item with your eligible American Express card, and purchases must be made in the U.S. or U.S. territories.^. <> To start the process, log into your AmEx account and, Like insurance, purchase protection is one of those things that you hope you never have to use. Check your eligibility here. You can view the full extended warranty policy for each card. Blue Cash Everyday Card from American Express. This compensation comes from two main sources. If you don't receive claim forms within 15 days, you can provide a letter describing the circumstances of your claim. You may even be asked to send in a damaged item or a picture for proof of loss, so be sure to keep all of these until the claim is resolved. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. The most common coverage amount is $1,000 per covered incident, but some premium American Express cards cover purchases up to $10,000 per incident. Purchase protection is an embedded benefit of your card membership and requires no enrollment. Here are our picks for the best travel credit cards of 2023, including those best for: Flexibility, point transfers and a large bonus: Chase Sapphire Preferred Card, No annual fee: Bank of America Travel Rewards credit card, Flat-rate travel rewards: Capital One Venture Rewards Credit Card, Bonus travel rewards and high-end perks: Chase Sapphire Reserve, Luxury perks: The Platinum Card from American Express, Business travelers: Ink Business Preferred Credit Card, About the author: JT Genter is a freelance points, miles and credit card writer formerly of The Points Guy. Earn 5x Membership Rewards Points on prepaid hotels booked with American Express Travel. To start the process, log into your AmEx account and go to the claims center page. Just make sure to file a notice of claim within 30 days of the loss. If not, please enter the text below. If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. To file an Amex purchase protection claim, visit americanexpress.com/onlineclaim. There are some types of purchases that aren't covered by Amex purchase protection. These include but are not limited to: Purchase protection doesn't cover certain types of events. We may receive compensation when you click on links to those products. Purchase Protectioncan help protect Covered Purchases made with your Eligible Card against accidental damage, theft and sometimes provide lost coverage for certain Eligible Card products for up to 90 days from the Covered Purchase date. And while our site doesnt feature every company or financial product available on the market, were proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward and free. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Terms apply to the offers listed on this page.
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