To perform the reset on the first-generation Echo and Echo Dot devices, you will need a tiny tool: a paper clip, an earring, a needle, or very thin scissors. This does not effect our editorial in any way. But what if it doesnt work? If youre using your Echo via Bluetooth or aux cable to listen to music, the internet or service on your mobile device may be the cause of your interrupted music. Privacy Policy | When using these streaming services, users have complained that their music stops every few songs, but eventually resumes. Keeps Stopping If that doesnt work, go down the list until the problem is solved. Once connected, youll be able to control which station and song you listen to, as well as the volume. If the Echo cant connect to the internet, it wont be able to play music. There appears to be a glitch with Alexa that means it will only play a BBC radio station if you do so through BBC Sounds. Sadly, I am having exactly the same problem with the same radio station again. Alexa Randomly Plays Music? (Possible Causes & Fixes) But dont worry, as connectivity issues are pervasive with these devices. With the classic Echo Dot, you can simply say, Alexa, next song.. 2) The song you are trying to play is incompatible with If none of these tips seem to do the trick and nothing is wrong with the Wi-Fi connection, there is definitely some knotty issue with the hardware. If the connection doesnt come back at all, you may need a new Echo. There are a few possible reasons for why your Alexa might keep stopping when playing music. Some of the most popular sleep sounds include ocean waves, rainfall, and bird songs. Thanks! The third possibility is that there is an issue with the Echos software. That can be a good thing since that leaves the 5GHz unburdened. First, you can stream music to your Echo via the Alexa app. If thats the case, you can disable the Radio skill in the Skills section of the Alexa app. Fewer bars mean a weaker signal. When you find it, click on the Skill. Force close everything, then reopen the Alexa app. Your comment will be manually reviewed and approved by Tristan in less than a week. Music or Media Not Playing with Alexa - Amazon Customer Service If the Echo cant connect to the internet, it wont be able to play music. Echo 2nd Generation randomly stops playing radio You can choose which service Alexa uses to play your music for streaming stations and general requests. There are several ways to get Alexa to play continuously. However, 2.4 GHz performs better for devices separated from the router by walls or other obstacles. Why Does My Alexa Keep Stopping When Playing Music? (6 Even dishwashers, air conditioning vents, or stereos can cause minor problems. In cases like these, it may be best to reach out to Amazon for further assistance. Weak Wi-Fi signal Still, choosing the right channel should be up to you since both options have advantages. In the App Store, you can also go to your account icon in the top, right-hand corner of the screen. Alexa will play music for about an hour before turning off. Please check your device settings to ensure Wi-Fi stays enabled. To see whether your app needs an update, youll need to go into your respective app store. WebAlexa Echo Show keeps disconnecting from the Bluetooth speaker because of outdated software on the Echo, interference from other devices, or an incomplete charging of the WebIf the app is stopping when your phone's screen goes dark, turns off, goes to sleep, or is backgrounded, it is likely an Android level setting which is designed to save battery life. Read more. However, in general, most Alexa devices are capable of playing sleep sounds overnight. This is the easiest problem to fix and will be covered in the next paragraph. If youre still experiencing issues, try disabling any connected devices that might be causing interference, such as a baby monitor or a wireless router. Update, Some users are being asked to link their account despite already signing in on Alexa devices, BBC Sounds playback on Alexa stops or cuts out, BBC Radio 4 Another possibility is that the Echos microphone is experiencing interference. The problem is that it stops after one song. Streaming music to your Amazon Echo typically goes on without a hitch. Amazon Alexa users are reporting issues for the second straight week, with reports that Echo devices have stopped playing BBC radio stations. Hopefully, this article has helped you determine why Alexa is stopping music playback and how to fix the issue. Please try again in a few minutes. It might be that your internet connection is too slow and doesnt have enough bandwidth for streaming audio, or that the connection is flaky and experiencing excessive packets loss. On the bottom of the Echo, theres a power LED that serves as a Wi-Fi indicator. I have just tried again to get it to play that radio station via voice command and it did. pic.twitter.com/CNXsPOfeuw. Your email address will not be published. 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You can also ask her to keep playing the last song or station that she played. You can access all of these sleep sounds by saying, "Alexa, play sleep sounds" or "Alexa, play nature sounds.". You can also ask Alexa to play a specific album, artist, or genre of sleep sounds. https://voicebrew.com/alexa-radio/#:~:text=To enable the myTuner Radio,tap/click the Enable button. This has recently started happening on my Echo. Alexa Won't Play Radio - 9 Quick & Easy Fixes - ToolCrowd But with aux cords available in lengths of even 12 feet, its definitely a viable option! We apologize for the Best answer by UKMedia 31 December 2018, 10:45. Please note that all comments go into a moderation queue (to prevent blog spam). If the music has been playing for a while and is at a high volume, Alexa will turn off sooner. First and foremost, youll want to make sure Drop In is enabled on the Alexa device youre attempting to call. The more obstructions in the way, the harder it will be for the signal to get through. Try asking Alexa play (radio station) on Tunein. Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. Why is the sound distorted on episode nine of The Whisperer in Darkness? This can be caused by loud noises or by other devices that are using the same frequency as the Echo. Alternatively, in the Google Play Store, you can also use the menu that pops out from the left side of the screen, then go to My Apps and Games. Some of them dont even support the 5GHz channel, which can make the 2.4GHz too busy. Go to the Search bar, and hit the Alexa Skills category. The only way I can get Alexa to play the French radio station Melody is to say "Alexa, ask TuneIn to play the radio station Melody" Most UK radio stations I can get to work by saying "Alexa, play "radio station.". 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Why is the volume so low when listening via my Amazon HD8 device? If thats the case, its probably the Echo that doesnt connect. The most recent device You get there by pressing Play at the bottom of the Alexa app home screen. The Amazon Echo has a lot of great uses. When you pull up the app in the respective app store, if it needs to be updated, youll see the word Update towards the top of the page. One possibility is that the Echo is experiencing connectivity issues. You can set for example a default music library or a These Skills link your Amazon/Alexa account with the streaming service of your choice, such as Pandora, Prime Music, Spotify, Tidal, and others. Sadly, I am having exactly the same problem with the same radio station again. 2021 Associated Newspapers Limited. There are several possible explanations for why Alexa might stop playing music. Wi-Fi connectivity issues can cause media and music to buffer or not play. Or, if you want to listen to music for a shorter amount of time, ask her to play music at a high volume. Thanks, I will take an in depth look at that tomorrow. On the next screen, youll see the network youre currently connected to, as well as other available networks. Save my name, email, and website in this browser for the next time I comment. Your only other option would be to use your mobile device with your Echo via Bluetooth. If youre not sure which radio stations are available in your country, you can check the list of available stations on Amazons website. I have a multi speaker setup (PlayBase, Sub, two Sonos Ones). Another possible explanation is that you have set up Alexa routines that unintentionally turn off the music. One possibility is that the Echo is experiencing connectivity issues. Alexa having trouble playing Pandora Bluetooth has an average range of 30 feet. If you have any questions, feedback or suggestions about this article, please leave a comment below. Known Issues Then you can open the Alexa app on your phone and start the setup process over again. If switching networks isnt possible, try reducing the number of devices using the particular Wi-Fi network. There are also a number of instrumental tracks and meditation sounds that can help you fall asleep. You would simply go into your Devices Settings, then to Bluetooth. Go to the Amazon Music app, tap, and hold the app icon. More often than not iHeartRadio loses connection because there is an issue with your Internet connection. A connection via Bluetooth or an aux cable evades the issue of interrupted music with Spotify and Amazon Music. When connect to radio by Alexa keeps dropping out Playing radio or music on a smart speaker is one of the most basic functions Alexa provides, which is why it can be very frustrating when it stops playing in the middle of a listening session. 1. WiFi Connectivity Issues Simply say, Alexa, pair for it to become visible to the device youre trying to connect from. We've identified a problem with Google Assistant. Most common Amazon Echo Dot problems, and how to fix them The first step is to check your internet connection. If I ask it to resume, it starts from the first song again. She owns several smart home gadgets like strip lights, smart bulbs, cameras, and more! Youll have to resolve your Echos connection issue before you can use it reliably. Contact Us | Privacy Policy | TOS | All Rights Reserved. Select your Amazon device, then Language, and ensure UK English is the set language. a relatively easy fix. You can also stream music to your Amazon Echo via Bluetooth. This time, it is not found doing a search using the Alexa app. Head to Amazon's website for full Please tell us about it in the comments below! Can Turning Smart Bulbs Off And On At A Switch Damage Them? Keep in mind that router signals spread horizontally and downward from the source, so the higher you move the Echo and the router, the better. If the interruptions stop, then the music service was the issue.
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