Programming and setup of application, middleware, and database. Regardless of the situation, your communication skills can help you be an effective technician. Related: Apple Technical Specialist Interview Questions and Answers. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. They may also earn additional compensation in the form of commissions and bonuses. para nos informar sobre o problema. To view your favorites, sign in with your Apple ID. Those who are interested in technology may move into positions such as technical support manager, technical trainer, or technical writer. On this team, youll share your passion for Apple products and services as you build relationships with customers, partners, or program members. Youll help them bring their interests and imagination to life with Apple products and services. This requires a lot of testing and coordination between different teams within Apple. Copyright 2023 Apple Inc. All rights reserved. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de At other times, you refer customers to support team members who get them up and running again. Learn more about your EEO rights as an applicant (Opens in a new window) . Attention to detail can also help technicians troubleshoot problems and identify the source of issues. Communication skills: Communication skills are essential in any technical role. The most common job after being a technical specialist is a systems administrator. Be the voice of Apple, helping customers with live support by phone, chat, or email. Drawing on his strengths as a natural teacher, hes found success in leading Today at Apple sessions in the store as well as virtual sessions online. Introduce people to the Apple products that help them do what they love in new ways. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. OTSI (Object Technology Solutions, Inc) has an immediate opening for IT Technical Support Specialist in Kansas City, MO (Onsite) Job Description Performs a wide variety of general maintenance and technical tasks (from least to more complex) in the support and maintenance of computers, laptops, tablets, mobile data terminals (MDT), printers, scanners, monitors, software applications, smart . los inconvenientes que esto te pueda causar. Training & Experience: Apple specialists receive on-the-job training from their new employer after they are hired. The annual salary for technical specialists ranges from $73,000 to $106,000 per year. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialised repairs. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Technical Support is a position hired by a company to oversee and maintain their computer hardware and software systems. We offer the support youll need to thrive in whichever path you choosehere. The process took 3 weeks. With experience, they may move into positions such as technical support, sales, or training. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Some roles focus on repairs and technical issues, so if you have a talent for hands-on problem solving, youll address customers needs by reconnecting them with the Apple experience they love. Technical Support Specialist Job Responsibilities Installs, modifies, and makes minor repairs to computer hardware and software systems. They stay apprised of marketplace trends to ensure the product has a competitive position. Your day in the Apple Store is filled with a range of focused support and service tasks. 30d+. Whether you work full-time or part-time, each customer conversation you have will make it clear: youre not just supporting technology. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . We are sorry for the inconvenience. Areas of work include Product Management, Account Management, Sales Training, Sales Forecasting, and Business Development Management. Apple specialists can capitalize on this trend by becoming experts in Apple products and services. Apple participates in the E-Verify program in certain locations as required by law. Youre supporting people. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. You might help one customer sync music with video, show another how to retouch their photos, or even teach a child to code. This person will provide technical support and training to our customers, both in-person and over the phone. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Roles include Specialist, Expert, Pro, Operations Expert, Business Expert, and Business Pro. The tuition reimbursement program helped make that possible. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. To view your favourites, sign in with your Apple ID. per informarci del problema. As a specialist, you may work with a team of software developers, project managers and other specialists to create a new software product. In other roles, youll help customers bring their projects to life: You might troubleshoot with one person, show another how to retouch their photos, or even teach a child to code. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Learn more about what it takes to succeed as a specialist, the skills you'll need to become one, and what you can expect on the job. Connect business professionals and entrepreneurs with the products they need to help them build success. To become an Apple specialist, one typically needs to possess the following: Education: Apple specialists are typically required to have at least a high school diploma or equivalent. You may be communicating with other technicians, engineers or managers. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Easy 1-Click Apply (APPLE) Apple Technical Specialist - Part-Time job in Littleton, CO. View job description, responsibilities and qualifications. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. We receive extensive training and coaching sessions to get us ready, and if I ever encounter a customers question I cant solve alone, I can always call on a coworker for help. You reassure customers when delivering product diagnoses and potential solutions. Als u dit bericht blijft zien, stuur dan een e-mail Read A Technical Specialist job description and meaning. Proven experience in sales and technology solutions, as well as in developing customer loyalty. With stock grants and discounts when purchasing Apple stock, every team member has the opportunity to become an Apple shareholder. Onze Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Find available Technical Support and Customer Support roles You will work closely with the Engineering teams to diagnose and solve pipeline, workflow, and other technical issues. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Youll need to be flexible with your schedule. In the store, we have this wonderful approach to the customer experience called Lets find out together. I love how each conversation begins a shared interest in learning something new. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . He also considers it a bonus that, while hes teaching others, he picks up new bits of knowledge along the way. When a customer needs assistance, you quickly assess their situation. scusiamo se questo pu causarti degli inconvenienti. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. To make your professional growth even more valuable, we can help with tuition expenses for courses that support your career development at Apple. Through my experience as a Technical Specialist, I grew to realize how much I enjoy working with technology and switched my major to computer engineering. Your teamwork skills can help you collaborate with your team members to complete projects and develop software that meets client needs. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . We're committed to being your source for expert career guidance. Youll be our customers human connection to Apple: empathetic, friendly and real this is more about restoring relationships than repairing technology. If you continue to see this As devices become more complex, so too does the software that runs them. You reassure customers when delivering product diagnoses and potential solutions. We are sorry for the inconvenience. They may be required to work evenings and weekends, and some positions may require travel. Every customer conversation we have or guidance we share in person, online, or by phone, chat, or email is another opportunity for us to enrich their experience. Si vous continuez voir ce In this role, you wont be expected to repair hardware. Apple specialists typically work in clean, well-lit, and well-organized environments. Please help us protect Glassdoor by verifying that you're a Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. When a customer needs assistance, you quickly assess their situation. Working at Apple has actually made me rethink my academic goals. Culver City, CA. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Thats why we offer a wide range of benefits for all our full-time and part-time team members. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. Find available Apple Store Support roles Learn about Apple Store Technical Support roles AppleCare Business Development Help manage Apple's service and support products, including AppleCare+ and AppleCare Protection Plan. Youre also a quick, decisive thinker who enjoys solving complex problems. Helping roll out the training program for Apples first wearable, Apple Watch, she found herself thriving in a range of new career experiences within the store, ultimately being promoted into management. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. That really motivated me. Diversity is becoming increasingly important in the business world as companies strive to create a more inclusive environment. Se continui a visualizzare You always meet, and at times exceed, your established performance goals. excuses voor het ongemak. Learn about Apple Store Technical Support roles. Si continas recibiendo este mensaje, infrmanos del problema Nous sommes dsols pour la gne occasionne. I came in with no tech experience and Im doing great, thanks to the training and my team.. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Your base pay will depend on your skills, qualifications, experience, and location. enva un correo electrnico a By developing skills in areas such as cloud computing and mobile development, you can help your company stay ahead of the curve and meet the needs of a changing marketplace. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Youre energized by interactions with other people and you thrive in a collaborative, team-centric environment. The entire store team benefits from your commitment to providing the best care for customers. Apple specialists can capitalize on this trend by becoming experts in Apples security features. When you become part of the support and service teams at Apple, you become part of the personal connection that strengthens the relationship people have with their Apple products. Documents and demonstrates solutions by developing documentation, flowcharts, layouts . Whether its coaching or customized development plans, youll be supported by your team and leadership as you explore yourpotential. If you continue to see this per informarci del problema. When a customer needs assistance, you quickly assess their situation. If you love to learn and grow, theres no limit to the possibilities youll find in Apple Retail. By combining those skills with the core Apple Store training everyone receives, as well as additional Creative Pro training, he was able to build a foundation for a new career. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Get discovered. Along the way, youll be updating your technical know-how and educating team members about technical issues. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Serene wanted to work part-time while in college, and the Apple Store offered her that and more. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Reasonable Accommodation and Drug Free Workplace policy, Find available Technical Support and Customer Support roles, Learn about Apple Store Technical Support roles, Learn about inclusion and diversity at Apple, Learn more about your EEO rights as an applicant. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. To view your favorites, sign in with your Apple ID. Learn more about your EEO rights as an applicant (Opens in a new window) . Youre a communicator first and foremost. You even give. Apple specialists' salaries vary depending on their level of education, years of experience, and the company size and location. Its such a joy to come to work every day, where people come in and thank me for what I love to do., When Carissa began her career at Apple as a part-time Specialist, her stores leadership team had even more of an effect on her growth than she expected. Create the online experiences that deliver Apple support to customers throughout the world. As a busy new mother, Arlinda had very specific job criteria in mind. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Get startedand submit your resume. This group ensures customers have peace of mind with longer warranty and support eligibility periods, enhanced service experiences, and coverage for accidental damage. As businesses become more reliant on technology, the need for security professionals will continue to grow. To view your favorites, sign in with your Apple ID. enviando un correo electrnico a They will also be responsible for staying up-to-date on the latest Apple products and technologies, and for keeping our inventory stocked and organized. We draw on the differences in who we are, what weve experienced, and how we think. A job as an Apple AtHome Advisor is an opportunity to use your knowledge of Apple products and services to help others. You have strong people skills youre approachable, a good listener, and empathetic. When a customer needs assistance, you quickly assess their situation. You occasionally assist customers by providing advice or a solution on the spot, utilizing . United States Department of Labor. Copyright 2022 Apple Inc. All rights reserved. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. Bring your people skills and well help you with the technical skills. Explore some of our roles to see which match yourinterests. Learn more (Opens in a new window) . Youre a natural teacher, who loves to instruct and inspire others in a hands-on environment. 88 Apple Specialist jobs available on Indeed.com. By helping Apple maintain strong relationships with customers, you are instrumental to our success. The need for more technical skills is a trend that is being driven by the increasing complexity of technology. To be successful as a technical specialist, you should demonstrate expertise in software and . They will also learn about the software and hardware they will use on a daily basis. Your day in the Apple Store is filled with a range of focused support and service tasks. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. At other times, you refer customers to support team members who get them up and running again. All our team members get paid sick days, vacation days, and parental leave. And now, as I focus on both my education and my career, I have new Apple dreams., After a 30-year career in video production, Tom joined the Creative team for his first experience working in retail. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple she had the confidence to learn something new every day. A career as an Apple Technical Specialist can be both rewarding and challenging. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Responsibilities for technical specialist. Their skills are an asset to the company, as they assist in resolving technical issues concerning customer's accounts or company software infrastructure. Ci Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. para nos informar sobre o problema. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Therefore, we are committed to treating all applicants fairly and equally. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. to let us know you're having trouble. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Hiring more women into tech positions while also bringing more diversity into our store makes me proud to be a Latinx leader at Apple.. Required setup of server and network. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Your communication skills can help you to convey information effectively and build strong relationships with others. Apple participates in the E-Verify program in certain locations as required by law. As new products and initiatives emerge, youre the first to learn, share, and inspire your team members through approachability and action. Learn about the duties, responsibilities, and skills for A Technical Specialist . You also spend time behind the scenes, solving problems and repairing products. And this team helps make sure that relationship thrives. At other times, you refer customers to support team members who get them up and running again.
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